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As a company that wants to empower people and prepare them for disasters, let us first start by saying, that safety is a top concern for us. And, that is true across the board. Whether it is providing you with safe food that you can rely on or keeping your information safe, we take this very seriously. We would never want to let you down. We know that our food is intended for life and death situations. We have worked hard to earn your trust and assure you that we will continue to do so.
There is a lot of misinformation out there about our products and a class action lawsuit in the state of California.
We wanted to provide clear and accurate information for you here and we are always happy to have additional discussions with consumers. You can always reach us 800-393-2570 or email at email@example.com
In 2015, Wise Company LLC was named in a class action lawsuit. The Plaintiff felt that the food supply purchased from Wise would not last them for the time-frame that was advertised, a claim that assumed the Plaintiff had access to no other source of food. This was the basis for the suit. An agreement was reached between Wise and the Plaintiff and in July 2019, a California judge will determine if the settlement is fair. Before we go into details on the suit and reimbursement for disappointed consumers, it is important to share a bit more detail on our products.
First, and importantly, the nutritional information found on our packaging as well as on our website is accurate and has been accurate. So, the calories, fat, carbohydrates, protein, vitamin content per serving in each dish are correct. But, in this class action lawsuit, the Plaintiff alleged that it was confusing for Wise to make suggestions for how many servings a couple or family of four or more may need for 30 days or 60 days or beyond. Our intentions in providing that guidance were good but our execution fell short. Every family should have the freedom and ability to decide what the appropriate portions will be for their own family. Wise should not have made assumptions about how many calories people in any given family should consume. Where we can be helpful is in providing you with the nutritional information and then leaving it up to each consumer to determine how many calories he or she will need in a survival situation. So, we are making changes. We have already made changes to our website to remove those recommended portions. We are now working on a calorie calculator that would be available on our website so that you can determine, based upon the number of calories you want to eat in a day, how many portions you would need for any given amount of time.
Next, there has been information reported about how we turned over consumer contact information to the government. This is absolutely false. This civil suit was managed by a federal court in California and the case and settlement only apply to California consumers. The court has appointed a Settlement Administrator. The Settlement Administrator, a company called KCC Class Action Services from Louisville, Kentucky, is a third party appointed by the court to make sure impacted California customers are aware of the settlement and to process claims and issue settlement checks. The Settlement Administrator is not a government entity and has no ties to the government. The Settlement Administrator has a confidentiality agreement and cannot share any of the customer information with anyone else. None of Wise Company's customer information was shared with the government in any way, including the court presiding over the case. Wise was ordered by the court to provide KCC Class Action Services with around 19,000 California consumer names, addresses and amounts that they paid for their Wise purchase. These consumers are eligible to be reimbursed a portion of what they paid to Wise for certain food configurations. If you are a California consumer who purchased qualifying products from Wise between February 15, 2013 and December 31, 2017, you may have recently received a letter from KCC about the settlement. This letter provides information on the settlement and allows consumers to opt out if they do not wish to be reimbursed. Again, this information is not coming from the government and the government will not receive names, addresses or purchase amounts from Wise or KCC. This letter is being sent to California customers who are eligible for reimbursement.
Again, we are committed to empowering individuals and preparing you for any disaster. We are grateful that so many people have placed their trust in us over the years. You can count on us to keep your information and family safe. We hope to continue serving you in the future.
More information about this settlement can be found at http://www.wisefoodsettlement.com